TURN FIRST-TIME VISITORS
INTO RETURNING CUSTOMERS.
Social Golden Club helps restaurants, cafés, bars, salons, events, hotels and other local businesses build stronger customer relationships, encourage repeat visits and automatically follow up with customers.
Register your business, restaurant, event, or any other venture in our system, and we will send you an email to fill in all contract details, complete the payment, and provide any remaining information. Subscribe to our system, and our team along with our automated platform will handle the entire process.
Your customers should not disappear after their first visit.
We have a massive, well organized automation system operating with immense power behind this website; you can see the results quickly.
132+
Partner businesses on our platform
392,120+
Members in our network
Our system has proven its effectiveness across more than 100 restaurants, bars, events, and other businesses, with more than 300,000 customers using it in Vienna.
Built for businesses that depend on returning customers.
Video — German
Recommended for restaurant & event owners in Vienna
Video — English
Customer Retention
Our system tracks repeat visits and identifies returning customers, helping businesses turn first time visitors into loyal and regular customers. Whether you run a restaurant, bar, event, salon, hotel, dance school, or another customer focused business, the goal is simple: help more of your customers come back.
Follow Up Mechanism
Our system can automatically send timely reminders, special offers, invitations, and loyalty updates to customers after their first visit. The goal is to stay connected with customers and encourage them to return regularly. Businesses can also offer special discounts or benefits to Golden Members as part of their loyalty program.
Customer Interaction
Customers can scan an NFC card provided during their first visit, or use a card they have already received from another participating business. This allows customers to connect with the Golden Club network and use their membership across participating businesses and venues.
Golden Member Benefits
Participating businesses agree to provide a special benefit to Golden Members. For example, a business may offer 10% off each visit or provide another benefit that suits its business. On special occasions such as birthdays, businesses can also offer Golden Members a small gift, discount, or special gesture. These benefits are designed to give customers a reason to return and remain active members of the Golden Club.
How It Works?
Everything is managed through our system.
The business does not need to build its own loyalty platform or manage complicated technology. We provide the customer retention system, tracking, follow up and loyalty structure through a simple monthly subscription. The business simply participates, provides the agreed Golden Member benefits, and lets the system help maintain the relationship with its customers.
You can access all these services simply by registering your business now.
SOCIAL GOLDEN CLUB
SCAN • CONNECT • RETURN
YOUR FIRST-TIME CUSTOMER SHOULD NOT BE YOUR LAST CUSTOMER.
Many local businesses invest in Instagram, Google, advertising, events, walk-ins, recommendations and booking platforms to attract customers. After the first visit, many do not have a structured way to maintain the relationship. Life gets busy, customers forget, and the opportunity for another visit is lost.
Social Golden Club is designed to help businesses stay connected with customers and encourage meaningful repeat visits.
HOW IT WORKS
Watch the overview
Video — German
Recommended for restaurant & event owners in Vienna
Video — English
01
CUSTOMER CONNECTS
The customer scans an NFC card or QR code after visiting the business.
02
CUSTOMER IS REMEMBERED
The business can collect simple customer information with permission.
03
AUTOMATED FOLLOW-UP
The system can eventually send appropriate reminders, offers, invitations or loyalty messages.
04
CUSTOMER RETURNS
The business can measure repeat visits and understand which customers are returning.
KNOW WHO IS COMING BACK.
FIRST-TIME CUSTOMERS
Identify customers who have visited for the first time.
RETURNING CUSTOMERS
Track customers who have returned.
REGULAR CUSTOMERS
Example: 1 visit → New, 2 → Returning, 3 → Repeat, 4+ → Regular (configurable for your business).
INACTIVE CUSTOMERS
Identify customers who have not returned for a certain period.
WIN-BACK
Send appropriate re-engagement communication to customers who have become inactive.
CUSTOMER VALUE
Eventually help the business understand repeat customer activity and estimated additional revenue.
AUTOMATION THAT HELPS CUSTOMERS COME BACK.
Designed to automate customer relationships with friendly, community-oriented communication, not aggressive reminders.
- New customer→ Welcome communication
- Returning customer→ Appreciation / loyalty communication
- Birthday→ Birthday offer or message
- Special event→ Invitation
- Inactive customer→ Re-engagement, e.g. “We’d love to see you again.”
- Regular customer→ Recognition / special benefits
SEE WHETHER YOUR CUSTOMER RELATIONSHIP IS ACTUALLY WORKING.
The future platform can provide reports on registered customers, first-time and returning customers, regular and inactive customers, reactivations, repeat visits, campaign performance and estimated additional revenue from returning customers.
We help you measure how many customers returned and estimate the additional revenue associated with repeat visits.
BUILT FOR BUSINESSES THAT DEPEND ON RETURNING CUSTOMERS.
EVENTS SHOULD NOT END WHEN THE EVENT ENDS.
Event organizers can eventually recognize first-time, returning, regular and inactive attendees and communicate upcoming events, invitations, community updates, birthdays and loyalty benefits.
Event #1 → Event #2 → Event #3 → Regular attendee
TURN ONE APPOINTMENT INTO A LONG-TERM CUSTOMER RELATIONSHIP.
First appointment → follow-up. Next appointment → reminder. Repeat customer → loyalty recognition. Inactive customer → re-engagement. Birthday → special offer. Designed to help, not guaranteed outcomes.
For customers
Join the network and stay connected with businesses and events you love.
Join as a CustomerWHY BUSINESSES USE IT
- 1.Keep customer relationships alive.
- 2.Encourage repeat visits.
- 3.Recognize regular customers.
- 4.Reconnect with inactive customers.
- 5.Understand customer behavior.
- 6.Measure repeat-customer performance.
PRICING
Features shown in the plans represent the planned service scope. Availability may vary during the pilot phase.
STARTER
€29 / month
Minimum term: 6 months
- •Customer registration
- •NFC / QR customer entry
- •Customer database
- •Basic visit tracking
- •Customer status
- •Basic loyalty system
- •Basic follow-up automation
- •Basic customer reporting
- •Email support
GROWTH
€49 / month
Minimum term: 6 months
- •Everything in Starter
- •Advanced customer segmentation
- •Automated re-engagement campaigns
- •Returning-customer tracking
- •Regular-customer recognition
- •Birthday / special-occasion campaigns
- •More advanced reporting
- •Campaign management
- •More automation workflows
- •Customer activity insights
PRO
€99 / month
Minimum term: 6 months
- •Everything in Growth
- •Advanced automation
- •Sophisticated customer journeys
- •Advanced reporting
- •Revenue / repeat-customer insights
- •AI-assisted communication content
- •Priority support
- •Advanced campaign logic
- •Future integrations
FAQ
- Do I need an app?
- No. The service is designed to work through simple digital interactions such as NFC/QR and communication channels such as email and, where supported, messaging services.
- What is NFC used for?
- NFC is simply a convenient way for a customer to connect with a business digitally. The core service is customer retention and follow-up automation.
- Do I need to replace my POS?
- No. The future service is intended to work alongside the tools a business already uses wherever integrations are available.
- Do you take payment during registration?
- No. During the pilot phase, registration only records your interest and selected plan. We contact you before any payment or subscription activation.
- What businesses can use it?
- Restaurants, cafés, bars, salons, barbershops, hotels, events, dance schools, tourism businesses, fitness businesses, beauty businesses and other businesses that benefit from returning customers.
- How does it help bring customers back?
- The system is designed to identify customer activity and trigger appropriate follow-up, loyalty, invitation and re-engagement communications based on customer status and behavior.
DON'T JUST GET CUSTOMERS. KEEP THEM COMING BACK.
Social Golden Club is designed to help local businesses build lasting customer relationships through loyalty, follow-up and automation.